avast! - help: tech support |
Tech Support
If you have any problems with the installation, registration, using or setting the avast! antivirus, you can ask our tech support; we will be happy to help you with your problem. The technical support for the home users is offered only through e-mail.
Before you decide to contact us, please check our support forum and the list of frequently asked questions. The common questions were answered a number of times already, so it is quite likely that you will find what you are looking for.
Alwil Software support forum
Frequently asked questions (FAQ)
Include the following information in your e-mail, please:
- Version (build) of avast! application (e.g. 4.0.211). You can find out the version of your program in the "About avast!..." window.
- Version of the operating system you are using (and you have troubles with) - e.g. Red Hat 9.
- Basic hardware configuration of your computer (CPU, RAM).
- Your Internet connection (only if your problems concern on-line updates). The important data are type of connection (dial-up, cable modem, LAN) and network devices (proxy server, firewall, ...).
- Text or screenshots of error messages.
- Detailed description of how to invoke the error (or at least how you invoked the error - what you were doing when it appeared etc).
Fax
Postal address
Phone
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